Transparent Pricing
No hidden fees, no surprise charges. You know what you're paying for before we start.
Service Hours
Built for the 9-to-5 professional. No PTO required.
Mon – Fri
5–9 PM
Sat – Sun
9 AM–5 PM
Requests are triaged between 8:00 – 9:00 PM daily. Most customers hear back the same evening; requests submitted after triage are answered the next day.
Service Call (Diagnosis)
$85
Per appliance. Due at visit. Includes travel within 21230 and a full mechanical/electrical diagnostic.
Diagnosis includes standard access panels. Deep tear-down required for diagnosis is quoted and approved in advance.
Diagnostic Fee Credit
Your $85 diagnostic fee is 100% credited toward your final labor charge if you choose to repair.
Example Math
Tier 1 labor is $125 total labor. You pay $85 at diagnosis, then only $40 more in labor if you proceed (plus parts and applicable sales tax).
Estimate & Authorization (Maryland)
Written Estimate First
After diagnosis, you receive a written estimate showing labor, parts, and any additional charges before repair starts.
Approval Before Repair
We only proceed once you approve the estimate. No hidden work. No surprise line items.
Labor (Flat-Rate After Diagnosis)
Labor tiers are per appliance and cover repair work on that specific unit.
Up to 60 minutes of repair work. Simple component swaps that do not require major disassembly.
- ✓ Thermal fuses
- ✓ Igniters
- ✓ Sensors & thermostats
- ✓ Door latches & switches
60 to 120 minutes of repair work. Major disassembly and tight installations.
- ✓ Washer bearings & tub seals
- ✓ Dryer drum rollers & belts
- ✓ Dishwasher motors & pumps
- ✓ Control board replacements
120 to 180 minutes of repair work. Deep teardown and rebuild repairs with multi-step reassembly/testing.
- ✓ Full tub-out washer repairs
- ✓ Multi-component failure diagnostics
- ✓ Complex electrical/mechanical restore work
- ✓ Firm price provided before work begins
Every repair receives a firm labor quote after diagnosis. If scope changes, we pause and get your approval before continuing.
Jobs projected beyond 180 minutes are custom-quoted and only performed with written approval.
Water Heater Performance Flush & Tune-Up
Electric Water Heater Maintenance
$129 Flat RateAll labor included. No diagnostic fee, no hourly charges.
What's Included:
- ✓ Sediment Flush & Fill
- ✓ Anode Rod Inspection (removal included where ceiling clearance allows)
- ✓ T&P Valve Visual Inspection (no actuation)
- ✓ Electrical Element Performance Test
- ✓ Written recommendations and next steps
Optional Add-Ons (quoted on-site):
Anode Rod Replacement
Quoted on-site if inspection shows depletion. Includes labor + part (~$50–$80).
Brass Drain Cap
If original plastic valve drips after flush. No extra labor — valve is already exposed during flush.
How add-ons work: The brass drain cap has no extra labor — the drain valve is already exposed during the flush. Anode rod replacement, if needed, is a separate quoted job: we'll give you a firm price on-site before proceeding.
Electric water heaters only. Gas water heater maintenance is out of scope. Anode rod inspection is subject to ceiling clearance above the heater.
Parts & Additional Fees
Parts Policy
Parts + 20% Handling
- Parts are billed at our cost plus 20% handling (covers sourcing, shipping logistics, and warranty handling).
- We primarily use new OEM parts whenever possible.
- 90-day workmanship (labor) warranty on the repair performed.
- Parts are covered by manufacturer warranty. If we supplied the part, we handle the replacement process.
- If used/reconditioned parts are installed, they are clearly labeled on your invoice.
- Parts are subject to applicable Maryland sales tax when itemized separately.
Local Surcharges
Stacked Units
+$50 when the unit must be unstacked or removed to access the failed component
Emergency / Same-Day
Requests outside posted evening & weekend hours
Any applicable surcharges are shown on your written estimate before work begins.
Maryland law requires 6% sales tax on parts. Labor is tax-exempt when itemized separately.
Scheduling & Parts Policies
Return Visit for Ordered Parts
If a part must be ordered, we schedule a return visit. Any additional trip fee is disclosed in your written estimate.
Customer-Supplied Parts
We can install customer-supplied parts, but we cannot warranty the part itself. Labor warranty may be limited if the part is defective.
Cancellations / No-Show
Same-day cancellations or missed appointments may incur a fee, disclosed when scheduling.
Written Invoice (Maryland) & Scope of Work
Written Invoice Details
- Approved flat-rate labor charge for your repair.
- Itemized new part costs.
- Itemized used/reconditioned part costs with disclosure.
- Any additional charges listed clearly.
Repair Scope
We focus on diagnosis and repair of major household appliances. If your project requires specialized licensed trade work, we will advise and refer appropriately.
We do not perform structural remodel work or trade-regulated modifications unless properly licensed/contracted.
Ready to Get Started?
Submit a repair request and we'll get back to you with availability.
Request a Repair